Agency Manager

FrankCrum is a Top Workplace!

The FrankCrum Insurance Agency (FCIA) is a local family-owned commercial insurance agency with a diverse client base throughout the US. We are a consultative resource and provide detailed information to assist clients in making informed decision on their commercial insurance coverage needs. Our agency works with a wide range of industries and types of coverage and since our beginning in 2008, our agency has maintained steady growth, stability, and success.

The Role You'll Play to Create Success

We are excited to announce a full-time Agency Manager, CSP position filled with many exciting opportunities! In this role, the Agency Manager, CSP (Client-Sponsored Plans) is responsible for overseeing all carrier and general agency relationships, licensing, and operational processes specific to open market or client-sponsored plans where FrankCrum serves as the Agent of Record (AOR). This role ensures that agency licensure, appointments, and broker commission setups are current and compliant, while driving efficiency in the quote-to-bind process, improving client experience, and optimizing carrier partnerships. This role serves as the escalation point for client-sponsored plan issues, manages benefit deduction accuracy, and supports the delivery of a consistent, high-quality client experience.

1. Establish and maintain relationships with outside carriers and General Agencies (GAs) to support open market quoting and renewal processes.
2. Manage carrier appointments, contracts, agreements.
3. Identify preferred carriers based on service performance, speed to quote, and client value.
4. Serve as the primary point of contact for carrier escalations and service issues related to client-sponsored plans.
5. Ensure all agency and producer licenses are active and compliant across all applicable states.
6. Oversee appointment and renewal processes with carriers and GAs.
7. Maintain documentation for compliance with state and federal regulations regarding insurance agency operations.
8. Oversee the Benefits Specialists responsible for open market plan deductions, reconciliation, and carrier data accuracy.
9. Develop, document, and monitor workflows to minimize billing or enrollment errors.
10. Partner with internal departments (Accounting, Payroll, and Implementation) to ensure seamless data exchange and process consistency.
11. Lead process optimization initiatives to reduce turnaround time from quote request to delivery.
12. Collaborate with Account Executives, and Benefits Sales Manager to ensure timely and accurate quotes.
13. Support carrier renewals and ensure renewal materials are accurate, compliant, and delivered to clients on time.
14. Train Account Executives and Operations team members on external carrier processes, plan options, and open market best practices.
15. Develop and lead internal 'Lunch & Learn' sessions and ongoing carrier education series.
16. Provide feedback and coaching to Benefits Specialists and Account Executives to ensure service excellence and continuous improvement.
17. Serve as the escalation point for client-sponsored plan issues, including billing, enrollment, and service concerns.
18. Coordinate with internal teams and carrier partners to resolve complex issues promptly.
19. Continuously assess client feedback to identify opportunities to improve satisfaction and reduce friction in the client journey.

The Attributes We Seek

Keys to success in this position include but not limited to Bachelor’s degree in Business Administration, Insurance, or related field (or equivalent work experience).  Active 2-15 Health, Life & Annuities license required, 5+ years of experience in group health insurance, carrier relations, or agency management—preferably within a PEO or MGA environment. Strong understanding of open market (non-master) health plan structures, carrier underwriting processes, and quoting workflows. Demonstrated success in managing carrier or GA partnerships and ensuring regulatory compliance. Excellent communication, negotiation, and organizational skills. Experience leading small teams or cross-functional project groups preferred. Proficiency with CRM and benefits platforms (e.g., HubSpot, Salesforce, Prism, Employee Navigator, EASE, Bswift).

Core Competencies

1. Relationship Management: Builds and maintains trusted partnerships with carriers, GAs, and internal stakeholders.
2. Operational Excellence: Drives accuracy, compliance, and efficiency in all agency and carrier processes.
3. Client Advocacy: Ensures a high-quality experience for clients with open market plans.
4. Leadership: Coaches and develops staff to uphold quality and accountability.
5. Strategic Process Improvement: Identifies and implements opportunities to streamline workflows and reduce turnaround time.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is $0 paycheck cost for employee's coverage and only $150/month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement
• PTO cash out
• Tickets at Work and access to the Corporate America Family Credit Union
• Employee and client referral bonus program

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.